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In a survey of PPAI 100 distributors and suppliers, the top hiring challenges cited drive home the importance of employee retention. In many cases, keeping good employees happy is more desirable than facing the labor market.
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Expect job growth to continue, according to the Conference Board Employment Trends Index, which increased in January to 113.71 from a downwardly revised 112.91 in December.
Industry Jobs
Promotional Products Account Manager
PrintGlobe, Inc
Remote
Promotional Products Account Manager — Remote
PrintGlobe is growing, and we’re looking for experienced promotional products professionals who know how to build relationships, grow accounts, and take ownership of their business.
We’re hiring full-time, remote Account Managers with a minimum of 3 years of distributor-side promotional products experience.
This is not an order-processing or sales-support position. We’re looking for account builders who are comfortable managing client relationships, developing opportunities, sourcing creative solutions, and guiding projects from concept through delivery.
What You’ll Do
- Manage and grow a portfolio of promotional products accounts
- Build strong, long-term client relationships
- Identify opportunities to expand existing business
- Develop creative promotional merchandise solutions for clients
- Source products and collaborate with industry suppliers
- Manage projects from initial request and quoting through production and delivery
- Work independently while utilizing the support, resources, and experience of the PrintGlobe team
What We’re Looking For
- Minimum 3 years of distributor-side promotional products experience
- Demonstrated experience managing client accounts and relationships
- Strong knowledge of promotional products, sourcing, quoting, vendors and the order lifecycle
- Ability to manage multiple projects and priorities in a remote environment
- Strong written and verbal communication skills
- A proactive, solutions-oriented approach to account management
- Someone who wants to build business—not simply process orders
An existing book of business is not required.
Why PrintGlobe?
For 31 years, PrintGlobe has helped organizations bring their brands to life through promotional products and branded merchandise. We’re continuing to grow, including our work with enterprise organizations, national brands and large-scale programs.
Our Account Managers have the autonomy to manage their business without micromanagement, backed by an experienced team, ongoing support and the resources needed to succeed.
This is a full-time, W-2, 100% remote position open to qualified candidates throughout the United States.
Benefits include:
- Monthly healthcare stipend
- Paid time off
- Dental coverage
- Vision coverage
- 401(k) with company match
Compensation and earning potential will be discussed during the interview process.
Interested?
If you have the promotional products experience and account-management background we’re looking for, I’d love to hear from you.
Send your resume directly to:
John Boulanger
jb@printglobe.com
Tax Associate II
Halo
Remote
We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally, including over 100 of the Fortune 500. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is #1 in our $25B industry.
The Tax Associate II supports the company’s indirect tax function, with primary responsibility for sales and use tax reporting and compliance. This role also supports audit activity, tax data analysis, and day-to-day tax operations. The position requires strong analytical judgment, attention to detail, and the ability to communicate tax-related matters clearly and professionally. The role should be comfortable using AI-enabled and other technology tools responsibly.
Responsibilities:
- Prepare monthly sales and use tax filings and related journal entries.
- Assist with sales and use tax audits.
- Research and respond to tax inquiries from Account Executives and/or customers regarding sales tax matters.
- Maintenance of customer resale and tax exemption certificates.
- Prepare and file yearend Forms 1099.
- Perform other duties as assigned.
Requirements
- Associate’s degree in accounting, finance or related field required.
- Experience with multi-state sales tax filings.
- Vertex experience preferred.
- Demonstrated critical thinking, analytical problem-solving, and sound decision-making skills.
- Ability to assess complex or ambiguous situations, prioritize issues, and recommend practical next steps.
- Proficiency with Microsoft Excel and other business systems; experience using AI tools or AI-enabled workplace technology to enhance productivity is preferred. Ability to use AI responsibly, including validating outputs, protecting confidential information, and applying appropriate professional judgment.
- Excellent communication, organization, time management, multi-tasking and interpersonal skills
- Ability to handle and maintain confidential data
- Work well under pressure and meet deadlines
- Positive and professional attitude
- Flexibility and ability to work well in a team environment
Compensation: The pay rate for this role is $21.00-$28.00 per hour. Please note that this pay serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate’s work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations.
Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that’s right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
Application Information: To apply to this opportunity, click the APPLY button at the top right or very bottom of the screen to complete our online application. A resume is optional, so you may choose to upload and have the application prefill with your information. There are 5 sections to complete in total, including General information, Work History, Education, Compliance, and optional demographic questions. Once you have successfully submitted your application, you will receive a submission confirmation email from our system.
Application Deadline: Applications are reviewed and processed only when there is a specific need or opportunity, rather than on a fixed schedule or at a set deadline. Because they are reviewed on an as-needed basis, a job posting will be removed once the position has been filled or is no longer available.
More about HALO
At HALO, we unleash the energy of our client’s brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.
- Career Advancement: At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you’ll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO’s influential global network, leadership experiences, and diverse thinking.
- Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday’s limit. Diversity is the source of our creativity and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable.
- Stay well at HALO: At HALO, we have benefits that support all parts of your life and to find a work-life balance custom to you. We offer nationwide coverage for Medical, Dental, Vision, Life and Disability insurance, and additional Voluntary Benefits. Prepare your financial future with our 401K Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.
HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation(opens in new tab) and Right to Work(opens in new tab).
HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at hr@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.
Director of Business Development
Eagle Promotions
Nevada
Director of Business Development
Eagle Promotions | Las Vegas, NV | Hybrid | Full-Time
Eagle Promotions is a Las Vegas-based promotional products and branded merchandise company seeking an experienced Director of Business Development to drive new business growth and build a high-performing sales team.
This is a hands-on sales leadership role for a proven hunter who knows how to identify opportunities, open doors, develop relationships, and close meaningful business. The ideal candidate combines strong individual business development skills with the ability to coach and develop a successful sales organization.
Key Responsibilities
- Identify, pursue, and close new B2B business opportunities
- Build and maintain a strong pipeline of qualified prospects
- Develop relationships with executives, marketing leaders, procurement teams, brand managers, and other key decision-makers
- Expand existing client relationships and identify additional revenue opportunities
- Develop strategic partnerships and referral opportunities
- Build, coach, and lead a high-performance sales team with clear goals and accountability
- Establish sales goals, KPIs, and performance expectations
- Manage pipeline activity, forecasting, and business development results
- Collaborate with internal teams to ensure successful execution of new business
- Represent Eagle Promotions at industry events, client meetings, and networking opportunities
- Help shape and continuously improve Eagle’s sales and business development strategy
What We’re Looking For
- Proven success personally developing and closing new B2B business
- Strong prospecting, relationship-building, negotiation, and closing skills
- Experience managing, coaching, and developing sales professionals
- Demonstrated ability to grow revenue and develop strategic accounts
- Experience selling to enterprise or complex buying organizations
- Strong communication and presentation skills
- Self-motivated, accountable, and comfortable being measured by results
- Promotional products, branded merchandise, apparel, printing, corporate gifting, or related industry experience strongly preferred
- Familiarity with the promotional products industry, including PPAI and/or ASI, is a plus
Compensation
Competitive base salary plus performance-based incentive opportunities. Compensation will be based on experience and demonstrated business development success.
If you’re a proven sales leader who enjoys hunting for new business, building strong client relationships, and developing teams that win, we’d like to hear from you.
Equal Employment Opportunity
Eagle Promotions is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.
Apply nowMulti Line Agents
SPRINTERS ADVERTISING, LLC
Remote
My name is Nathan Cordier and I am the Head of Sales for Sprinters Advertising. We are in the process of building a national sales team, and I was hoping to connect with you to understand how Sprinters may compliment your other lines.
The focus is pretty simple—make it easier for reps to close deals by removing the usual friction in product selection, ordering, Pricing and production.
Here’s what that looks like in practice:
- Product Depth and Differentiation-Sprinters has more than 1000 custom products (not just custom decoration) that can be delivered to your AE’s or end users in three weeks or less.
- Straightforward Ordering-Sprinters offers you and your client the same single point of contact for EVERY aspect of our relationship. No wondering who to call or trying to track people down.
- Flexible pricing-Sprinters lets you upsell when appropriate for your client. We offer discounts up to 55% based on volume, and discounts up to 20% for longer lead times, none of which impacts your commission.
- Consistent Delivery-Sprinters delivers. To put it simply, we missed one in hands date in Q1…
The goal is to give reps more ways to win business—whether that’s through speed, customization, or pricing flexibility—without making the process harder on your end.
We’re looking to connect with a small number of reps who want to grow with something early and be part of shaping how it develops.
If this sounds relevant, I’m happy to share more details and see if it’s a good fit.
Apply nowTerritory Sales Manager — South Region (Dallas)
Arch Promo Group
Remote
Territory Sales Manager — South Region (Dallas)
Arch Promo Group (a Confluent Holdings company)
Workplace: Remote | Location: Dallas–Fort Worth, TX | Type: Full-time
Pay: $90,000–$120,000 per year (Base + Commission)
Hunters wanted.
If you’re a promotional-products sales pro who’s tired of being capped, tired of babysitting a stale book, and ready to own a territory and get paid for what you close — keep reading.
Arch Promo Group is growing fast, and we’re handing the greater Dallas/South market to someone hungry. This is a true hunter role: prospect it, open it, close it, and build your own book across a portfolio of leading brands. Aggressive base, uncapped commission, and real room to run.
What’s in it for you
- $90,000–$120,000 base + commission — and the commission is uncapped, so your ceiling is yours to set.
- A defined territory across the South (TX, OK, AR, LA) and a full portfolio of brands to cross-sell.
- A fast-paced, entrepreneurial, high-growth culture with leadership that backs you.
- Full benefits.
What you’ll do
- Prospect, open, and close net-new business across the South territory.
- Cross-sell Arch Promo Group’s brands and grow every account you land.
- Own the full sales cycle — lead to close — and keep a clean CRM pipeline (HubSpot a plus).
What you bring
- 5+ years of outside sales in the promotional products industry (this one’s a must).
- A proven new-business and territory-growth track record.
- The hunger to out-work the room and the drive to earn more.
Location:
Remote, but you must live in the greater Dallas–Fort Worth, TX area (or relocate before your start date). The territory spans the broader South (TX, OK, AR, LA) — this is about where you live and work, not where your customers are.
Ready to bet on yourself? Apply now.
Arch Promo Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.
Apply nowTerritory Sales Manager — Chicago
Arch Promo Group
Remote
Territory Sales Manager — Midwest Region (Chicago)
Arch Promo Group (a Confluent Holdings company)
Workplace: Remote | Location: Chicago, IL | Type: Full-time
Pay: $90,000–$120,000 per year (Base + Commission)
Description:
Hunters wanted.
If you’re a promotional-products sales pro who’s tired of being capped, tired of babysitting a stale book, and ready to own a territory and get paid for what you close — keep reading.
Arch Promo Group is growing fast, and we’re handing the greater Chicago/Midwest market to someone hungry. This is a true hunter role: prospect it, open it, close it, and build your own book across a portfolio of leading brands. Aggressive base, uncapped commission, and real room to run.
What’s in it for you
- $90,000–$120,000 base + commission — and the commission is uncapped, so your ceiling is yours to set.
- A defined, protected territory and a full portfolio of brands to cross-sell.
- A fast-paced, entrepreneurial, high-growth culture with leadership that backs you.
- Full benefits.
What you’ll do
- Prospect, open, and close net-new business across the Chicago/Midwest territory.
- Cross-sell Arch Promo Group’s brands and grow every account you land.
- Own the full sales cycle — lead to close — and keep a clean CRM pipeline (HubSpot a plus).
What you bring
- 5+ years of outside sales in the promotional products industry (this one’s a must).
- A proven new-business and territory-growth track record.
- The hunger to out-work the room and the drive to earn more.
Location:
Remote, but you must live in the greater Chicago, IL area (or relocate before your start date). We can only hire in Illinois for this Midwest seat right now — the territory spans the broader Midwest; this is about where you live and work, not where your customers are.
Ready to bet on yourself? Apply now.
Arch Promo Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.
Apply nowSales Strategist
Halo
Remote
We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally, including over 100 of the Fortune 500. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is #1 in our $25B industry.
The Sales Strategist is a strategic, revenue-focused, client-facing role responsible for driving incremental growth across priority solutions, verticals, or strategic initiatives. This individual partners with frontline sales teams as a subject-matter expert and growth catalyst—providing strategy, enablement, deal support, and executive alignment to accelerate complex sales opportunities.
Unlike quota-carrying account executives, the Sales Strategist operates horizontally across regions or segments, influencing pipeline development, shaping large pursuits, and ensuring go-to-market consistency.
Key Responsibilities
Deal Strategy & Complex Pursuit Support
- Match solution-set with opportunity needs to drive credibility and wins via presenting strategy and the solution with sales team, serving as the SME.
- Engage in high-value, complex, or at-risk opportunities to shape deal strategy.
- Lead value positioning, competitive differentiation, and executive messaging.
- Support pricing strategy, packaging, and commercial structuring in partnership with Finance.
Strategic Revenue Acceleration
- Develop and execute overlay sales strategies aligned to corporate growth priorities.
- Drive incremental revenue across targeted solutions, industries, or strategic initiatives.
- Partner with Sales Leadership to align overlay focus with revenue targets.
Sales Enablement & Field Activation
- Equip frontline sellers with messaging, playbooks, and positioning tools in partnership with creative/marketing.
- Conduct training sessions and workshops to elevate sales effectiveness.
- Share best practices across the organization to ensure scalable success.
- Act as a bridge between Product, Marketing, and Sales teams.
Executive & Cross-Functional Alignment
- Partner with Product to influence roadmap based on market feedback.
- Collaborate with Marketing on targeted campaigns and thought leadership.
- Present strategy updates and performance insights to senior leadership.
- Represent the organization in client-facing executive conversations.
Requirements
- A minimum of 5 years of experience in enterprise sales, sales strategy, or sales solutioning.
- Proven track record influencing complex, multi-stakeholder deals.
- Strong business acumen with ability to translate strategy into execution.
- Exceptional communication, executive presence, and storytelling skills.
- Analytical mindset with comfort leveraging data to drive decisions.
Core Competencies
- Strategic thinking
- Consultative selling
- Cross-functional collaboration
- Pipeline analysis
- Change leadership
- Market positioning
Success Metrics
- Win-rate improvement on strategic deals
- Sales adoption of overlay playbooks
- Time-to-close reduction for complex opportunities
Compensation: The estimated base salary range for this position is between $85,000 – $104,000 annually. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate’s work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations.
Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that’s right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
Application Information: To apply to this opportunity, click the APPLY button at the top right or very bottom of the screen to complete our online application. A resume is optional, so you may choose to upload and have the application prefill with your information. There are 5 sections to complete in total, including General information, Work History, Education, Compliance, and optional demographic questions. Once you have successfully submitted your application, you will receive a submission confirmation email from our system.
Application Deadline: Applications are reviewed and processed only when there is a specific need or opportunity, rather than on a fixed schedule or at a set deadline. Because they are reviewed on an as-needed basis, a job posting will be removed once the position has been filled or is no longer available.
More About HALO:
At HALO, we energize our clients’ brands and amplify their stories to capture the attention of those who matter most. That’s why over 60,000 small- and mid-sized businesses partner with us, making us the global leader in the branded merchandise industry.
- Career Advancement: At HALO, we’re passionate about promoting from within. Internal promotions have been key to our exponential growth over the past few years. With so many industry leaders at HALO, you’ll have the opportunity to accelerate your career by learning from their experience, insights, and skills. Plus, you’ll gain access to HALO’s influential global network, leadership opportunities, and diverse perspectives.
- Culture: We love working here, and we’re confident you will too. At HALO, you’ll experience a culture of ingenuity, inclusion, and relentless determination. We push the limits of possibility and imagination by staying curious, humble, and bold breaking through yesterday’s limits. Diversity fuels our creativity, and we thrive when each of us contributes to an inclusive environment based on respect, dignity, and equity. We hold ourselves to a high standard of excellence with a commitment to results and supporting one another with accountability, transparency, and dependability.
- Recognition: At HALO, your success is our success. You can count on us to celebrate your wins. Colleagues across the company will join in recognizing your milestones and nominating you for awards. Over time, you’ll accumulate recognition that can be converted into gift cards, trips, concert tickets, and merchandise from your favorite brands.
HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO, and we seek to recruit, develop and retain the most talented people.
HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation(opens in new tab) and Right to Work(opens in new tab).
HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at hr@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.
Sales Manager
National Engravers, Inc.
Illinois
National Engravers, Inc. Elgin, Illinois
Sales Manager – Promotional Products, Awards, and Branded Merchandise
National Engravers is a multi‑brand, multi‑facility manufacturer specializing in awards, recognition programs, promotional products, branded merchandise, and company store programs. For more than 30 years, we have built a stellar reputation for quality, reliability, and service. Our organization includes approximately 100 team members across production, sales, marketing, and operations. We operate several well‑known industry brands including Awarding You, Ideal Incentive, Evergreen Crystal, and National Engravers Promotional Solutions.
Our Elgin headquarters is a modern 45,000 sq. ft. Class A facility equipped with advanced systems and full in‑house decoration capabilities, including engraving, laser, UV printing, sandcarving, and apparel decoration. This allows us to deliver fast turnaround, consistent quality, and custom solutions for corporate clients nationwide.
We are seeking a Sales Manager to lead and grow our promotional‑products and awards sales channels. This role is ideal for someone who understands ASI/PPAI suppliers, branded merchandise programs, corporate recognition, and the fast‑moving world of custom product decoration.
Responsibilities
- Lead and develop a team of account managers and program managers
- Oversee sales activity across promotional products, awards, apparel, and company store programs
- Manage key client relationships and support new program launches
- Work with marketing and operations to ensure accurate quoting, margin management, and on‑time delivery
- Identify new opportunities in corporate recognition, branded merchandise, and event‑based product lines
- Track KPIs, sales pipeline, and quarterly revenue goals
- Represent National Engravers’ brands with professionalism and clarity
Qualifications
- 3–7 years of experience in promotional products, awards, branded merchandise, or related B2B sales
- Familiarity with ASI/PPAI suppliers, decoration methods, and custom product workflows
- Experience managing a sales team or leading client programs
- Strong communication skills and comfort presenting to corporate clients
- Ability to work cross‑functionally with operations, purchasing, and marketing
- Organized, proactive, and able to manage multiple programs simultaneously
Compensation Competitive base salary aligned with Chicago‑metro promotional‑products benchmarks, plus performance‑based bonuses tied to revenue growth, program launches, and margin improvement. Full benefits package including medical, 401(k) match, PTO, and paid holidays.
To Apply Please send your resume and a short introduction to careers@nationalengraversinc.com.
Apply nowBrand Merchandise Specialist
Boundless Network
Texas
The Brand Merchandise Specialist provides dedicated sales and client support to an assigned Senior Account Manager team, helping bring creative branded merchandise solutions to life from initial concept through delivery. This role combines strong client service and project coordination with a passion for creative product sourcing, merchandising, and memorable brand experiences.
Working closely with Senior Account Managers, clients, suppliers, and internal partners, the Brand Merchandise Specialist helps translate client needs, brand objectives, budgets, and timelines into thoughtful merchandise recommendations and successful programs. The ideal candidate is creative, resourceful, highly organized, and naturally curious about emerging brands, products, and trends. This is a great opportunity for someone who loves discovering what’s next and finding the right product to bring a brand or idea to life.
Essential Duties & Responsibilities
- Partner closely with assigned Senior Account Managers to support client relationships and day-to-day account needs.
- Work with clients and Senior Account Managers to understand brand objectives, audiences, budgets, timelines, and project requirements.
- Research, source, and recommend creative branded merchandise solutions for employee appreciation, client gifting, recruiting, events, promotions, corporate branding, and other client initiatives.
- Identify emerging products, retail brands, sustainable merchandise options, and industry trends that may provide new opportunities for clients.
- Develop merchandise recommendations, presentations, and proposals that effectively communicate product concepts and solutions.
- Coordinate product pricing, quotes, samples, availability, and production timelines with suppliers and internal partners.
- Collaborate with suppliers and internal teams to help ensure product quality, branding accuracy, and on-time delivery.
- Support the order process from concept through completion, proactively monitoring timelines, communicating updates, and helping resolve issues as they arise.
- Manage multiple client projects and priorities simultaneously while maintaining accuracy and exceptional attention to detail.
- Build strong working relationships with clients, suppliers, and internal partners and provide responsive, solutions-oriented service.
- Develop and maintain knowledge of supplier capabilities, product offerings, and new merchandise opportunities.
- Maintain accurate and timely client, project, and order information within applicable systems.
- Perform other duties and responsibilities as assigned.
Qualifications
- 3+ years of relevant experience in promotional products, merchandising, retail buying, sourcing, branding, marketing, corporate gifting, product development, client service, or a related field.
- Demonstrated experience supporting client relationships and managing multiple projects or priorities.
- Strong product research, sourcing, and problem-solving skills.
- Excellent written and verbal communication and presentation skills.
- Strong organizational and project management skills with exceptional attention to detail.
- Ability to work collaboratively with clients, Sales Partners, suppliers, and cross-functional teams.
- Resourceful, proactive, and comfortable taking ownership of projects from concept through completion.
- Ability to work effectively in a fast-paced environment and adapt to changing client needs and priorities.
- Proficiency with Microsoft Office and the ability to learn and effectively use CRM, order-management, and other business systems.
Preferred Qualifications
- Experience in the promotional products, branded merchandise, corporate gifting, retail buying, or merchandising industries.
- Knowledge of promotional products suppliers, manufacturers, and industry resources such as PPAI or ASI.
- Experience with brand marketing, event marketing, or experiential marketing.
- Experience creating merchandise presentations or other visually compelling client-facing materials.
- Knowledge of premium, retail, sustainable, or emerging merchandise brands.
- Existing supplier relationships within the promotional products or branded merchandise industry.
Other Specifications
- Occasional travel may be required.
- Position is based at our headquarters in Austin, Texas.
Work Environment
This position requires the ability to work independently while collaborating regularly with Senior Account Managers, clients, suppliers, and other Boundless team members through phone, email, video conferencing, and company systems. The role requires the ability to manage multiple priorities, meet deadlines, and respond effectively to changing client and business needs.
Benefits & Perks
- Medical, dental, and vision insurance
- Paid time off
- 401(k) with matching
- Cool swag!
About Boundless
Boundless is Your Merch Media Agency®, where creative ideas meet results-driven execution. As an industry-leading branded merchandise agency, we fuse agency-level creative with enterprise-level solutions to craft unforgettable merch experiences that ignite Brand Love™. Our team brings strategy, storytelling, and design to life through product—and we don’t just follow trends, we spark them.
Whether we’re building ecommerce ecosystems, launching viral gifting campaigns, or decoding brand archetypes through our BrandEQ™ methodology, we do it with style, strategy, and soul. Join the team that’s rewriting the playbook on branded merch—and having a damn good time doing it.
Boundless has been recognized as:
- 2025 PPAI Best Places to Work
- Top 20 ASI and PPAI Distributor
Equal Opportunity
At Boundless, we welcome all applicants regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences.
Apply nowCustomer Service Representative
Pegboard
California
Customer Service Representative — Print & Promo
Pegboard | Bakersfield, CA — remote considered for experienced candidates $20–23/hour, full-time
Join the Pegboard Team
Pegboard has been helping businesses build their brands through print, promotional products, and branded merchandise since 1964. Our clients count on us to get the details right — the correct logo, the right color, on time, every time. We’re looking for a Customer Service Representative who takes that seriously and enjoys being the person clients can rely on.
About the Role
As a CSR, you’re the day-to-day point of contact for a group of Pegboard clients. You’ll take in requests, build quotes, enter orders, track production, and follow jobs through to delivery. Every CSR at Pegboard enters their own orders, so accuracy with details is a daily requirement.
The rest of the role is coordination and communication: keeping clients informed, keeping vendors on schedule, and catching problems before they reach the client. This is a great fit for someone who is organized, communicates clearly in writing, and gets satisfaction out of closing loops.
What You’ll Do
- Enter orders accurately and promptly — quantities, sizes, colors, imprint locations, decoration specs, pricing, and ship dates
- Prepare quotes and maintain accurate, current records on every job in our order management system
- Serve as the primary contact for assigned client accounts — answer questions, provide product recommendations, and resolve issues promptly and professionally
- Source products and place purchase orders with suppliers; follow up on lead times, pricing, and stock
- Review and route art proofs, confirm imprint details and decoration specs, and secure client approval before production
- Track jobs through production and shipping; proactively update clients on timelines and any changes
- Perform quality checks on incoming and outgoing orders to make sure what ships matches what was approved
- Support client e-commerce stores — help gather and organize product information, keep product data current, and monitor inventory levels
- Coordinate with internal production, warehouse, and accounting teams to keep orders moving
- Flag recurring problems and suggest better ways of doing things
What We’re Looking For
- 1–2 years of customer service, order entry, inside sales, or account coordination experience — promotional products, print, apparel decoration, or a related industry is a plus but not required
- Fast and accurate with order entry and data entry
- Comfortable managing many open jobs at once without losing track of details
- Clear, professional written and verbal communication
- Strong attention to detail, especially with numbers, spelling, colors, and specs
- Steady in a fast-paced environment when priorities shift
- Solid computer skills; able to learn new software quickly (we use an industry ERP and e-commerce platform — we’ll train you)
What We Offer
- $20–23/hour depending on experience
- Eligibility for the Pegboard CSR Earnings Program — additional earnings tied to new revenue you generate, including new clients, new programs, and reactivated accounts
- 401(k) matching
- Dental insurance
- Paid time off
- Flexible schedule; this role is based in our Bakersfield office, and remote work is an option for candidates who bring solid industry experience
- Real opportunity to grow into account management or project management as you take on larger clients
- A stable, family-run company with 60 years of history and a team that helps each other out
How to Apply
Send your resume and a short note about why this role interests you to pat@pegboard64.com.
Pegboard is an Equal Employment Opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.
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