Key Account Manager

Job Overview

Support existing customers by serving as the primary point of contact within the sales organization.  The assigned customer’s mix of current business may include Office Products, Commercial Printing, Promotional and Corporate Apparel, among other product lines.  Assist existing customers by assessing past, present, and future customer needs; analyzing customers’ business model; and offering additional product lines to support further business

• Manage a pipeline of add-on and upsell opportunities within a set of existing accounts and deliver results
• Execute additional sales by understanding customer operations requirements; analyzing buying patterns; bundling relevant services; and focusing on timing and cost
• Capable of working in multiple platforms and able to complete daily tasks and utilize your time efficiently.
• Willingness to learn and retain training/processes throughout the systems.
• Work in a team environment with management and subject matter experts (SME) to promote client retention and satisfaction
• Work in collaboration with accounting on financial and collections related to assigned customers
• Conduct Business Reviews with appropriate customer contacts
• Participate in Sales Training meetings on a daily/weekly basis
• Minimal to no travel. Looking for candidates who are be open to the possibility of travel 1-3 times a year.
• Execute prospecting campaigns by aggressive customer outreach.
• Provide timely forecasts and risk analysis to the direct manager, as well as track customer and partner interaction
• Present a professional image via virtual video meetings, communication skills, both proactively and when under duress
• Provide customers with updates on hot or escalated issues.
• Responds to customer requests in a timely, professional manner.
• Establish a professional working relationship with day-to-day users up to and including the executive level

Skills/Requirements

• Four+ years of experience in an Account Management role.
• Two+ years of experience in at least two of the following: Office Product Sales, Print/Marketing Sales, Promotional Products, and/or Branded Apparel Sales.
• Strong communication, interpersonal, organizational, and presentation skills
• Excellent at multitasking and time management
• Previous experience influencing and effectively managing key relationships under challenging situations while handling escalations under pressure
• Experience working with senior executive-level personnel
• Technology experience in SmartSheet and Microsoft Suite
• Exceptional in Excel skills, managing multiple online platforms, and strong ability to complete extensive online search capabilities
• Proven track record of achieving performance goals, including quotas, revenue targets, and/or other key performance indicators

If you are a motivated individual with a passion for sales and building relationships, we would love to hear from you. Join our team as an Account Manager and take your career to the next level!

Benefit Package Includes:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Flexible spending account
• Life insurance
• Paid time off
• Vision insurance

Supplemental Pay:

• Monthly Bonus opportunities

The Opportunity

Grossman Marketing Group is seeking a Merchandising Specialist to help shape how leading brands connect with their audiences through product.

This isn’t a catalog-order role. You’ll help build merchandising strategies, influence client programs, and bring a point of view on product that drives real outcomes, for our clients and for our business.

About GMG

Grossman Marketing Group is a fourth-generation, family-owned brand marketing agency with more than 115 years of history and a distinctly modern outlook. We partner with leading corporations, universities, healthcare systems, and nonprofits to deliver branded merchandise, enterprise e-commerce programs, print and marketing solutions, and global fulfillment services.

We were recently awarded EcoVadis Gold, placing us among the top-rated companies globally for sustainability, ethics, labor practices, and responsible procurement, a reflection of how we operate, not just what we sell.

Our business is evolving quickly through on-demand programs, streamlined assortments, smarter e-commerce, and more responsible sourcing. We’re building a more intentional approach to branded merchandise, and this role is central to that effort.

What You’ll Do

Merchandising Strategy

• Develop assortments and product strategies aligned with client brand and program goals
• Translate client needs into scalable, high-quality merchandise solutions
• Support program launches, site refreshes, and new client initiatives

Sourcing & Vendor Management

• Source products across budget, quantity, and delivery requirements
• Manage custom product development from concept through production
• Negotiate pricing and timelines while building strong supplier relationships
• Evaluate vendor performance and onboard new partners
• Coordinate a regular cadence of supplier presentations to introduce new products and capabilities, manage scheduling and Teams invitations, and distribute key insights and follow-up notes to internal teams

Client & Sales Partnership

• Collaborate with sales and account teams on RFPs and growth opportunities
• Present merchandise recommendations internally and, when appropriate, directly to clients
• Serve as a consultative resource on product selection and program structure

E-Commerce & Execution

• Support merchandising strategy across enterprise e-commerce programs
• Optimize assortments to improve performance and reduce complexity
• Coordinate cross-functional execution with production and operations teams

Innovation & Sustainability

• Track product and decoration trends and introduce new materials and concepts
• Incorporate responsible sourcing practices into day-to-day recommendations

What Success Looks Like

• Merchandise programs launched on time and aligned with client goals
• Clients who trust your recommendations and return for future initiatives
• Assortments that scale without unnecessary complexity
• A sourcing process that is reliable, efficient, and continuously improving

What You Bring

• Experience in merchandising, product sourcing, or branded merchandise (promotional products, retail, or branded environments preferred)
• Strong vendor management and negotiation skills
• Clear, confident communication — internally and with clients
• Ability to manage multiple programs simultaneously
• A point of view on product, not just a process for filling orders

Compensation

$55,000–$70,000 depending on experience

Grossman Marketing Group is an equal opportunity employer.

SR. ACCOUNT COORDINATOR

Position Overview:

A detail-oriented and proactive promotional products specialist to manage the sourcing, production, and delivery of branded merchandise and promotional products. This role serves as a critical link between our clients, vendors, and internal teams to ensure all promotional initiatives are executed seamlessly, on time, and within budget.  The office is a dynamic environment and requires an individual who can effectively manage multiple responsibilities and move quickly as priorities shift. Must have the ability to own the full lifecycle of an order, including client relation, sourcing, mockups, etc.

The office operates on PST time from  8:30 a.m. to 5:30 p.m.  However, this role is not limited to a traditional schedule and requires flexibility to support team and client demands, especially during work on various projects.

Examples of Core Responsibilities:

• Coordinate all aspects of promotional product orders, including product research, sourcing, pricing, quoting, proof approvals, production timelines, and delivery logistics.
• Build and create decks in PowerPoint with product mockups.
• Creating artwork using Adobe Illustrator.
• Communicate directly with clients to understand project goals, brand guidelines, and budget constraints.
• Source and negotiate with vendors to secure the best pricing and lead times, ensuring quality and compliance standards are met.
• Liaison with factories and clients.
• Strong email communication with clients and vendors.
• Strong custom service and sales skills.
• Track order statuses and proactively address delays or issues to maintain project timelines.
• Maintain accurate records of client orders, vendor communications, and invoicing details using CRM and order management platforms.
• Collaborate with sales, marketing, and creative teams to ensure cohesive brand representation across merchandise.
• Support new product development initiatives and contribute creative ideas for client presentations and proposals.
• Ensure product samples and virtual mockups are created and delivered as needed.
• Stay informed on promotional product trends, new supplier offerings, and industry innovations.
• Help create efficiencies within the company.

Qualifications:

• 5+ years of industry knowledge and experience in promotional products, marketing coordination, or project management preferred.
• Strong organizational skills and keen attention to detail.
• MUST be able to create virtual mockups, brand decks, and PowerPoint presentations.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite, SAGE, Google Drive, Adobe Illustrator, QuickBooks Online, and other order platforms (e.g., ASI), and experience with CRM platforms.
• Program Knowledge: PC, Outlook, PowerPoint, Adobe, Excel, UPS Shipping Rates & Programs, Google Sheets/Docs.
• Ability to manage multiple projects and deadlines in a fast-paced environment. Must be a serial MULTITASKER.
• Problem-solving mindset with the ability to work independently and as part of a team – must be an out-of-the-box thinker!
• Ability to work independently and wear many different hats.
• Create monthly mass emails to clients and help deploy through MailChimp (analyze statistics).

Job Type:  Full Time

Location:  In-house if based in Los Angeles / Remote if outside of Los Angeles

Compensation:  Salary commensurate with experience; Rockstars will be very happy.

The Role

The Sr. Account Coordinator is a developing professional who supports brand merchandise projects across various scales and types. They work closely with Senior Production Managers to execute project deliverables, manage vendor communications, and maintain project documentation. This role serves as a foundational position for learning the full lifecycle of merchandise project management while contributing to day-to-day operations under the guidance of senior team members. Sr. Account Coordinator is a detail-oriented, proactive learner who demonstrates strong organizational skills and a growing understanding of the promotional products industry.

This role reports directly to the Senior Production Manager.

About Us

At ADVOC8, we create experiences that build trust, shift minds and win hearts. Our special sauce? Chemistry, collaboration and an endless supply of curiosity. We’re a team of strategic thinkers, creative problem-solvers, thoughtful storytellers and logistical magicians expertly bringing ideas to life from strategy and creative through to production and execution. We work with brands, nonprofits and associations to create experiences that make an impact. And we do this all in a flexible ‘work from anywhere’ environment where we celebrate differences and encourage each of our ‘advocates’ to bring their unique perspectives to the table each and every day.

&drop is the brand merchandise and promotional products division of ADVOC8, serving major brand clients including Google, YouTube, TikTok, and PokémonGO. We specialize in strategic, creative merchandise solutions from complex event kits and experiential programs to comprehensive branded goods strategies. We’re a boutique agency that thinks like a creative partner, not a commodity distributor.

What You’ll Do

Project Management & Execution

• Assist, and for small projects lead, the execution and tracking of brand merchandise projects from estimate through fulfillment, including estimates, sales orders, purchase orders, invoicing, and documentation
• Track deliverables against workback schedules, maintain project documentation, and capture action items from client and internal meetings

Product Sourcing & Vendor Coordination

• Support product sourcing, vendor and decoration research, and pricing development by gathering quotes and organizing vendor information
• Coordinate with vendors on production updates, samples, order status, and maintain accurate vendor database records
• Review proofs, mockups, and production samples to support quality control

Marketing Manager/Director

Promotional Products Supplier (Industry Experience Required)

Company Overview

WOW Line is a fast-growing leader in the Promotional Products industry, serving distributors nationwide. With over 75 years in business and processing more than 30,000 orders annually, we are focused on accelerating brand visibility, digital performance (maximizing ROI), and market growth.

We are seeking an experienced Marketing Director with deep Promo industry knowledge to lead and elevate our 3^rd Party trade B2B advertising and overall marketing/branding strategy.

Role Summary

Reporting directly to the VP of Merchandising & Marketing, the Marketing Director will develop, implement, and execute comprehensive marketing strategies designed to increase brand awareness, distributor engagement, and revenue growth while managing marketing initiatives with a clear focus on ROI, maintaining a healthy revenue-to-marketing spend ratio and driving sustainable, profitable growth.  This role requires a hands-on leader who understands the unique dynamics of the Advertising Specialty Industry and can translate strategy into measurable results.

Key Responsibilities

Multi-Channel Marketing Leadership

• Oversee PFP campaigns with major Trade Service Providers like ESP and Sage
• Lead email marketing strategy and automation
• Manage and grow social media presence
• Assist in the strategy, redesign, and execution of a significantly improved, user-friendly website experience that enhances usability, engagement, and performance.

Performance & Analytics

• Track and evaluate campaign performance using analytics (Use of AI with expert efficiency is highly regarded for this position)
• Develop KPI dashboards and reporting systems
• Identify opportunities for optimization and growth
• Manage marketing budget and ROI performance

Innovation & Growth

• Launch new marketing initiatives leveraging AI and emerging technologies
• Develop new digital programs to enhance distributor engagement
• Improve brand positioning within the Promo Products industry

Cross-Department Collaboration

• Partner with Sales and Merchandising to support product launches
• Develop trade show marketing strategies (ASI, PPAI, regional shows)
• Align campaigns with inventory strategy and seasonal programs
• Support distributor-facing promotions and initiatives

Qualifications

• Minimum 5 years of marketing experience within the Advertising Specialty Industry
• Proven track record managing multi-channel campaigns
• Strong understanding of distributor marketing dynamics
• Bachelor’s degree in Marketing, Communications, or related field
• Exceptional analytical and strategic thinking skills
• Strong interpersonal and leadership abilities

Preferred Experience

• Experience working for a supplier in the promotional products industry
• Familiarity with ESP, SAGE, or PromoStandards ecosystem
• Experience marketing at ASI and PPAI trade events
• B2B marketing experience

What We Offer

• Comprehensive health benefits (Medical, Dental, Vision)
• Generous vacation policy
• 401(k) with company match
• Growth opportunity within an established, expanding organization
• Leadership role with direct impact on company direction

Job Overview
We are seeking a highly motivated Senior Sales Support professional specializing in Promotional Products within a distributor environment. This role is vital in supporting company growth by providing exceptional sales support to owner as well as extraordinary customer service to new and existing clients. They will also work closely with the ops team to ensure accurate, profitable and on-time delivery of branded merchandise. The ideal candidate will have a minimum of 7 years of experience in the promotional products industry and a strong background in sales and customer service with a keen eye for detail and a proactive approach to supporting business growth.

Key Responsibilities
Sales Support

• Partner closely with salesperson(owner) to project and support revenue growth via product sourcing, pricing strategies, quoting, creating presentations and new order entry.
• Serve as an escalation point for complex orders, major pricing issues or significant client concerns with a problem-solving mindset.
• Work closely with operations staff on sales processes, workflow and best practices
• Assist with major account bids, RFPs, national accounts, and custom programs
• Track and ensure margin targets are met and pricing is aligned with company goals
• Create and manage revenue growth strategies such as referral programs, introduction of new products and/or services and events including result tracking.

Supplier & Decorator Engagement

• Build and maintain strong relationships with promotional product suppliers and decorators staying current on their offerings, decoration methods and industry trends.
• Negotiate pricing, production timelines, and rush capabilities

Customer Experience & Quality Control

• Ensure consistent, high-quality service for new and targeted growth clients across all sales channels
• Monitor and improve customer feedback and repeat business metrics

Required Qualifications

• Min. of 7+ years experience with a promotional products distributor with complex branded merchandise programs
• Strong understanding of distributor-side sales including sourcing, pricing and creating effective presentations.
• Experience supporting consultative style salesperson vs. product focused approach.
• Proven team player with ability to solve problems creatively and thrive in a fast-paced, deadline-driven environment
• Proficiency with distributor tools such as ASI ESP, SAGE, CRM, and order management systems (Proforma system a plus!)
• Excellent communication and organizational abilities
• Strong vendor negotiation and margin management skills.

Compensation & Benefits

• Competitive salary + profit sharing bonuses
• Benefits incl. 401k
• Paid time off and holidays

Benefits

• 401(k) matching
• Paid time off
• Work from home

Experience

• promotional products: 5 years (Required)

Work Location: Remote
Job Type: Full-time

Ecommerce Customer Service Specialist

Company Overview
Creative Resources Agency specializes in designing, sourcing, and creating branded products and apparel to enhance marketing campaigns and reinforce brand identities for corporations and government agencies worldwide. We also provide customized, web-based Brand Stores that enable secure distribution of promotional merchandise to employees, clients, and partners.

Overview
As an E-commerce Customer Support representative, you will be the frontline of our customer service operations, addressing inquiries, resolving issues, and helping customers navigate their online shopping experiences. Your role is critical in maintaining customer satisfaction and ensuring a smooth and enjoyable shopping experience.

Responsibilities/Duties

• Process and manage incoming orders
• Collaborate with other departments to resolve complex issues
• Respond and assist to customer inquiries via phone or email, providing clear and helpful information about products, orders, and services
• Assist customers with order processing, tracking shipments, and resolving issues related to product delivery or quality
• Provide product information and recommendations
• Resolve customer complaints and issues promptly and effectively
• Handle outbound calls to follow up on orders or gather feedback to improve service quality
• Support clients with account management tasks such as updating contact details or processing returns and exchanges
• Demonstrate excellent phone etiquette and communication skills to ensure a positive customer experience
• Collaborate with internal teams to resolve complex issues efficiently and escalate as necessary
• Maintain detailed and accurate customer records
• Identify and report trends in customer feedback
• Support the continuous improvement of customer service processes
• Support team members and cross train

Skills

• Proven experience in sales, customer support, or call center roles with a focus on client satisfaction
• Data entry skills with proficiency in Microsoft Office and other computer applications
• Excellent phone etiquette, active listening skills, and the ability to communicate clearly and professionally
• Skills for troubleshooting issues and providing appropriate solutions

Join us as an Ecommerce Customer Service Specialist if you’re passionate about delivering outstanding support that elevates the customer experience! We value energetic individuals eager to make a difference through proactive communication, problem-solving, and a commitment to excellence.