Ecommerce Customer Service Specialist

Company Overview
Creative Resources Agency specializes in designing, sourcing, and creating branded products and apparel to enhance marketing campaigns and reinforce brand identities for corporations and government agencies worldwide. We also provide customized, web-based Brand Stores that enable secure distribution of promotional merchandise to employees, clients, and partners.

Overview
As an E-commerce Customer Support representative, you will be the frontline of our customer service operations, addressing inquiries, resolving issues, and helping customers navigate their online shopping experiences. Your role is critical in maintaining customer satisfaction and ensuring a smooth and enjoyable shopping experience.

Responsibilities/Duties

• Process and manage incoming orders
• Collaborate with other departments to resolve complex issues
• Respond and assist to customer inquiries via phone or email, providing clear and helpful information about products, orders, and services
• Assist customers with order processing, tracking shipments, and resolving issues related to product delivery or quality
• Provide product information and recommendations
• Resolve customer complaints and issues promptly and effectively
• Handle outbound calls to follow up on orders or gather feedback to improve service quality
• Support clients with account management tasks such as updating contact details or processing returns and exchanges
• Demonstrate excellent phone etiquette and communication skills to ensure a positive customer experience
• Collaborate with internal teams to resolve complex issues efficiently and escalate as necessary
• Maintain detailed and accurate customer records
• Identify and report trends in customer feedback
• Support the continuous improvement of customer service processes
• Support team members and cross train

Skills

• Proven experience in sales, customer support, or call center roles with a focus on client satisfaction
• Data entry skills with proficiency in Microsoft Office and other computer applications
• Excellent phone etiquette, active listening skills, and the ability to communicate clearly and professionally
• Skills for troubleshooting issues and providing appropriate solutions

Join us as an Ecommerce Customer Service Specialist if you’re passionate about delivering outstanding support that elevates the customer experience! We value energetic individuals eager to make a difference through proactive communication, problem-solving, and a commitment to excellence.

Finance Director – Confidential

The Company is a high-growth, entrepreneurial organization operating in the branded

merchandise and promotional products space, serving clients across multiple international markets. With a strong reputation for creativity, executional excellence, and long-standing client partnerships, the company has scaled into a multi-entity, global operation. Backed by a progressive and people-first culture, the organization is driven by innovation, operational rigor, and a commitment to continuous improvement.

We are now seeking a strategic and hands-on Finance Director to lead global financial operations and partner closely with executive leadership to support continued growth and scalability. This individual will serve as a trusted advisor to the President and executive team, translating financial data into clear insights that drive confident decision-making, operational discipline, and long-term strategy.

The ideal candidate is a seasoned finance leader who brings both strategic vision and operational depth. They must be comfortable operating at a high level while also understanding the “nitty-gritty” of invoicing, billing structures, month-end processes, treasury management, and system optimization. Experience navigating international entities, supporting M&A activity and integration, and working within the promotional products or adjacent industries is strongly preferred. This leader will play a critical role in strengthening infrastructure, enhancing financial systems, and advancing a collaborative, innovative culture.

I. Scope of the Position

The Finance Director leads and oversees all global finance operations across multiple international entities. This role balances strategic financial leadership with operational oversight to ensure accuracy, compliance, scalability, and alignment with company growth objectives.

Reporting directly to the President, the Finance Director partners cross-functionally with Sales, Production, and Client Services to align financial structures with revenue strategy and client delivery. The role also oversees treasury, intercompany accounting, global payroll, compliance, financial planning, and system optimization. As the organization continues to scale, this leader will build processes, implement systems, and develop talent to support increasing complexity while maintaining agility.

II. Experience and Qualifications

The company seeks a candidate who possesses:

• 10+ years of progressive finance or accounting experience, with at least 5 years in a senior leadership role
• Experience overseeing global or multi-entity financial operations, including intercompany accounting and international compliance
• Demonstrated success supporting budgeting, forecasting, long-term financial planning, and executive-level reporting
• Experience with mergers and acquisitions, including financial integration post-acquisition
• Strong treasury management expertise, including cash flow planning and liquidity oversight
• Proven experience overseeing global payroll operations and multi-jurisdiction tax compliance
• Deep experience implementing and optimizing financial systems, ERP platforms, and financial planning tools within a robust technology stack
• Strong understanding of billing structures, invoicing processes, AR/AP oversight, and revenue alignment
• Industry experience within promotional products, branded merchandise, creative services, or a closely related sector strongly preferred
• Bachelor’s degree in Finance, Accounting, Business Administration, or related field; CPA or MBA preferred

III.Key Responsibilities

Financial Management, Collaboration & Oversight

• Oversee global financial operations, including intercompany accounting, AR/AP, treasury, and liquidity management
• Maintain executive oversight of invoicing, customer billing structures, and vendor payments to ensure strong cash discipline
• Support month-end and financial close processes with appropriate controls and visibility
• Partner cross-functionally to ensure financial alignment with revenue strategy and campaign execution
• Manage relationships with external accounting and financial partners across multiple jurisdictions

Financial Planning, Analysis & Strategy

• Partner with executive leadership to lead annual budgeting, rolling forecasts, and long-range financial planning
• Develop and refine financial models, reporting dashboards, and forecasting systems to support growth
• Provide regular performance updates and strategic insights to executive leadership
• Support M&A evaluation and integration efforts
• Identify and drive financial and operational improvement opportunities

Payroll & Compliance

• Oversee global payroll operations, ensuring accurate and timely processing across multiple countries
• Ensure compliance with tax filings and regulatory requirements across all entities
• Maintain transparency and governance across multi-jurisdiction financial operations

Team Leadership & Development

• Build, coach, and develop a high-performing Finance team
• Standardize roles, responsibilities, and processes to improve efficiency and accountability
• Foster a culture of transparency, inclusion, and operational excellence
• Contribute meaningfully to company culture and help advance it forward

Systems, Process Improvements & Technology

• Evaluate, select, and implement scalable finance and accounting systems
• Optimize ERP, tax automation, payroll, budgeting, and forecasting tools
• Leverage a robust technology stack to enhance reporting quality, scalability, and operational efficiency
• Drive continuous innovation in financial processes and infrastructure

IV. Ideal Competencies and Behaviors

The next Finance Director should demonstrate:

Strategic & Operational Balance – Able to think long-term while understanding operational detail

Growth Mindset – Continuously seeking improvement, innovation, and scalable solutions

Global Financial Expertise – Strong experience managing international finance and payroll operations across multiple countries and jurisdictions

Financial Acumen – Deep command of treasury, compliance, billing structures, and multi-entity financial environments

Collaboration – Works effectively across departments and builds strong executive partnerships

Leadership & Accountability – Builds high-performing teams and models integrity and transparency

Industry Insight – Understands the nuances and financial dynamics of the promotional products or adjacent industries

V. Compensation and Benefits

The Company offers a competitive compensation and benefits package including:

• Base salary plus performance-based bonus (20–30%)
• Comprehensive medical, dental, and vision benefits
• 401(k) with employer match
• Flexible paid time off and paid holidays
• Fully remote work environment
• Technology and home office support
• Additional performance and team-based incentives

VI. How to Apply

The Workplace Advisors is facilitating this confidential search process and will begin accepting applications immediately. Applications will be reviewed on a rolling basis. Interested candidates should submit:

• A current resume
• A cover letter detailing leadership experience and strategic accomplishments
• Two to three professional references

All inquiries relating about this search should be directed to Lisa Ritchie, The Workplace Advisors: lisa@theworkplaceadvisors.com.

Please note, all applicants for this position will be kept strictly confidential by The Workplace Advisors.

HPG Brands, a supplier of promotional advertising products, is seeking an experienced and highly motivated Geographic Sales Executive for immediate employment in parts of our Southeast region and increasing sales within, and not excluding, these states. Creative idea generation, relationship building, and strategic calls are stressed over call quantity. Our ideal candidate will have a successful track record in the promotional advertising industry, excellent attention to detail, solid computer literacy, strong verbal and written communication skills, and the ability to manage multiple projects and deadlines with minimal supervision. This is a full-time position with salary, expenses, bonus eligibility, and employee health, dental, and 401(k) benefits. This is a high travel position with travel requirements of upwards to 75% of the time.

RESPONSIBILITIES:

• Collaborates across multiple organizational levels including internal sales (account managers, customer service) and our national team (national account directors, national account managers) to ensure business relationships are nurtured from all levels.
• Manage and grow territory business with minimum supervision across all HPG Brands.
• Willingness to travel overnight on a regular basis when needed. (up to 75%)
• Prepare for and conduct sales meetings with distributor accounts both in person and virtually.
• Assist in sales planning, sales forecasting, and strategic planning activities.
• Develop presentations based on quarterly sales and marketing strategy of the territory.
• Attend regional and national trade shows when needed.
• Maintain excellent relationships with established promotional advertising distributors through meetings, networking opportunities, end user shows, and other opportunities with distributor partners.
• Provide weekly reporting and/or contributions regarding shows, customer visits, product and consumer trends in the field.
• A myriad of other challenging and interesting territory growth projects and allows hitting goals and target growth numbers monthly.

REQUIREMENTS:

• At least 2 or more years of promotional advertising industry experience, preferably in outside sales.
• Established contacts in high profile distributorships and nationwide promotional product distributors.
• A proven record of accomplishment with an emphasis on sales growth.
• 4-year college degree preferably in business or marketing.
• A positive attitude, a self-starter, able to multi-task.
• Able to work with and collaborate across multiple brand account managers
• Extremely prompt and responsive to client needs
• Overnight travel up to 75% into assigned states responsibility.
• Proficient in Word, Outlook, PowerPoint, and Excel.
• Excellent communication and writing skills.
• Ability to work in a fast-growth and fast-paced environment.
• Geographically located and US residency with airport convenience to South East region preferred.

EEO STATEMENT:

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

Work Location: Remote

Regional Account Manager

*This is a Fully Remote Opportunity
*Must be located in the Indianapolis, IN or Detroit, MI area and willing to travel overnight within the region.

Have you ever seen a Koozie® can cooler with the name of your favorite band or performer at a concert? Have you ever seen a pen, a magnet, a calendar, a vacuum sealed tumbler, an award, a grocery bag, a ceramic mug, a backpack or duffel bag with a company logo or slogan? If you have, you very well may have seen products manufactured or decorated/imprinted by the amazing team at Koozie Group (formerly known as BIC Graphic). We are the behind the scenes company producing swag and promotional products for our customers. We have amazing brands and products, some of which include Koozie®, BIC®, Triumph®, JAFFA® and more….and we want you to join our Koozie Group Family!

Why join the Koozie Group team:

• People First culture
• Great Benefits (Health, Dental, Vision, 401k with match, and more!)
• Paid Time Off (Vacation, Sick, Personal)
• Tuition Reimbursement
• Advancement Opportunities (as soon as 6 months)
• Employee Referral Bonus Program
• Annual Performance Reviews
• Employee Discount Program
• Company Car Provided
• Sales Performance Bonus Program

Job Summary:

The main functions of the Regional Account Manager is to build and leverage relationships with distributor customers as well as demonstrating a deep understanding of how each goes to market including company stores, co-op programs, web stores, etc. and work with them to add Koozie Group products to their selling suggestions by working to position Koozie Group as a sales partner.

Responsibilities:

• Develop and grow sales in the assigned territory by traveling and meeting with top accounts in person, 50% plus overnight travel within the territory.
• Utilize strong sales and presentation skills to increase exposure to distributor customers within the assigned territory.
• Travel for presentations, meetings, and trade shows up to 50% a month in assigned territory
• Develop and maintain detailed account profiles for large accounts in territory.
• Develop, foster and grow customer relationships within assigned region, selling Koozie Group’s product lines to distributors in order to meet and exceed assigned sales goals.
• Manage territory of distributors conveying to them how our advertising and promotional products fit into their customer’s marketing plans.
• Maintain contact with the distributors to resolve problems, respond to ongoing inquiries, investigate and resolve situations related to sales.
• Deliver the company’s value proposition to distributors on our product lines so distributors have tools to provide the same value propositions to their customers.
• Participate as a collaborative member of a sales team and sales region.
• Develop strong knowledge of our key product offerings. Provide advice to clients regarding particular promotional products. Recommend merchandise based on clients and company’s goal.
• Knowledge of principles and methods for showing, promoting, and selling promotional products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales systems.
• Problem solve quickly and efficiently.
• Review and analyze sales results for assigned territory
• Manage expenses and forecast for territory.

 Qualifications:

• BA/BS degree, in Business or other related field of study OR experience in advertising and promotional products industry
• 3-5 years of prior experience in Sales
• Proven work experience as a sales representative
• Excellent computer skills – MS Office, Outlook, CRM, ERP OBI systems.
• Ability to work and prioritize independently, self-motivated and driven.
• Must be detail oriented, have strong creative, analytic, critical thinking, decision making and presentation skills.
• Exposure to a B2B and distributor sales environment preferred, but not required.
• A passion to sell; Excellence in Customer Service
• Effectively communicates, both written and verbally
• Prioritizing, time management and organizational skills
• Results-driven and actively seeks out and engages customer prospects.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group.

Koozie Group is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories.

In compliance with the Americans with Disabilities Act, Koozie Group will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

This Is a Rare Opportunity

Artina Promotional Products is a second-generation, family-owned company with nearly 60 years of success in the branded merchandise industry. We are highly stable, award-winning, and part of the largest buying group in the industry, providing unmatched supplier access, pricing power, and innovation.

We are seeking a Director of Sales & Business Development to lead our next phase of growth. This is a hands-on leadership role with a clear path to VP-level responsibility.

The Role

This is a player-coach leadership position. You will lead a team of experienced sales professionals while actively driving execution, coaching reps, and helping grow revenue.

This role is ideal for someone who thrives in a hands-on environment and wants to grow into a VP-level leadership position.

Key Responsibilities

Sales Leadership & Execution

• Lead and coach a team of 8 experienced sales reps
• Conduct weekly 1:1s focused on pipeline, activity, and growth
• Drive accountability around KPIs, margin, and performance
• Join reps on key client calls and opportunities

Business Development

• Generate new business through networking and referrals
• Support reps on top accounts (TOGA)
• Help move opportunities forward and close business

Strategy & Growth

• Build and execute sales plans
• Identify growth opportunities within existing accounts
• Improve sales processes and workflows

Team Growth

• Recruit and onboard new sales talent
• Build an internship program for future hires
• Develop training and coaching programs

Qualifications

Required

• 7–15 years of sales experience with leadership responsibility
• Proven ability to coach and grow sales reps
• Strong understanding of pipeline management and forecasting
• Hands-on, execution-focused mindset

Preferred

• Promotional products or B2B experience
• Experience with CRM systems

Who This Role Is For

• A strong sales leader ready to step into a bigger role
• Someone who enjoys coaching and developing people
• A hands-on operator, not just a strategist
• A leader who wants to grow into a VP role

Why Join Artina?

• Highly stable, family-owned company
• Award-winning culture and strong team
• Member of the largest buying group in the industry
• Clear path to VP-level leadership
• Competitive compensation and incentives

OUR CORE VALUES:

SERVICE EXCELLENCE, TEAMWORK, INTEGRITY, CREATIVITY, and KNOWLEDGE

*** Please visit our website (www.artina.com) and check out our Facebook page to learn more about our team and company ***

Outside Sales Representative
Remote – Chicago market and surrounding Midwest region

About Arch Promo Group
Arch Promo Group is a fast-paced, growth-driven promotional products company, uniting leading brands under one umbrella. We deliver creative, high-quality branded merchandise solutions to our clients nationwide. Our culture is entrepreneurial, team-oriented, and focused on driving results through collaboration and innovation.

Position Summary
We are seeking experienced and motivated Territory Sales Managers to join our expanding team. This role is responsible for building and developing new business within assigned territories, cross-selling across Arch Promo Group brands, and driving revenue growth. This is a hunter role focused on creating new opportunities-not simply managing existing accounts.

Success in this role is guided by our core values: Listen First, Do the Right Thing, Excellence in All We Do, One Team Committed to One Another & Our Customers, and an Entrepreneurial approach. Strong communication, active listening, problem-solving, leadership, organization, and a collaborative, flexible mindset are essential for thriving in this role.

Key Territories

• Chicago market and surrounding Midwest region

Responsibilities

• Proactively identify, prospect, and close new business opportunities in assigned territory.
• Build strong client relationships through consultative selling, product knowledge, and solution-driven approaches.
• Leverage Arch Promo Group’s portfolio of brands to cross-sell and expand client programs.
• Manage the entire sales cycle, from lead generation to contract negotiation and closing.
• Maintain accurate sales pipeline and reporting in CRM (HubSpot experience strongly preferred).
• Collaborate with inside sales, marketing, and product teams to deliver exceptional client experiences.
• Meet and exceed revenue and activity goals aligned with company growth objectives.

Qualifications

• Minimum 5 years of outside sales experience in the promotional products industry.
• Proven track record of success in new business development and territory growth.
• Strong familiarity with CRM systems; HubSpot experience preferred.
• Self-starter with an entrepreneurial mindset and drive to succeed in a competitive market.
• Excellent communication, presentation, and negotiation skills.
• Ability to travel within assigned territory as needed.

Why Join Arch Promo Group?

• Opportunity to represent multiple leading brands under one group.
• Fast-paced, high-growth environment with strong leadership support.
• Competitive compensation package with base salary, commission, and benefits.
• Collaborative culture focused on professional development and success.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Vendor & Product Specialist
Givenly | Remote | Full-Time

The Role

Givenly is looking for a Vendor & Product Specialist to manage our product catalog, maintain vendor relationships, and keep our Brand On Demand platform running smoothly. You’ll be responsible for the accuracy and quality of our SKU data, working closely with vendors on pricing and fulfillment, and supporting the sales team with product expertise.

This is a hands-on, execution-focused role. You’ll report to the Operations Manager and work cross-functionally with sales, operations, and customer success. If you’re organized, detail-oriented, and energized by keeping complex systems running cleanly, this is for you.

What You’ll Do

Product & Catalog Management

Maintain and update Givenly’s product and SKU libraries across our Gift Catalog and Brand On Demand platform. Ensure client-branded stores are accurate and well-structured. Keep SKU data aligned across vendors, internal systems, and client-facing platforms.

Vendor Relationships

Build and maintain relationships with vendors and suppliers. Support pricing negotiations and lead time discussions. Help source and onboard new vendors to expand our catalog. Monitor vendor performance and product quality.

Sales & Team Support

Partner with the sales team to identify the right products for client needs. Help create product presentations and recommendations. Collaborate with operations and customer success to ensure smooth order processing and fulfillment.

Requirements

• 3+ years of experience in promotional products, branded merchandise, corporate gifting, or a related field, with 5 years of professional experience
• Strong spreadsheet skills — you’ll be managing large SKU databases and need to be comfortable with data
• Experience with vendor management, sourcing, or supplier relationships
• Detail-oriented and organized — you take pride in accuracy and clean data
• Comfortable working cross-functionally with sales, ops, and customer success teams
• Familiarity with SAGE, ASI, or other promotional product databases is a plus
• Self-starter who can work independently in a remote environment

Why Givenly

Givenly is a fast-growing corporate gifting and employee engagement platform serving enterprise clients across the country. We combine subscription-based services, branded merchandise fulfillment, and wallet-based gifting programs to help companies build loyalty and recognize their people. You’ll be joining a small, nimble team where your work has real impact.

Details

• Location: Remote
• Reports To: Operations Manager
• Compensation: $55,000 – $70,000 depending on experience
• Benefits: Health insurance, PTO, and the opportunity to grow with a scaling company

Please apply to this position by emailing your resume and cover letter to tamara.smith@givenly.com

Role Summary

The Strategic Brand Specialist is responsible for managing Pinnacle Branding’s house accounts and reactivating previously inactive clients through proactive outreach, relationship building, and strategic account development. This role focuses on driving account growth, increasing brand penetration, and converting house or dormant accounts into long-term, fully managed client relationships.

This position is designed as a growth path into a standard Brand Specialist / Account Manager role as account ownership, revenue, and engagement expand.

Core Responsibilities

• Cultivate and maintain strong relationships with house accounts and previously inactive clients to drive re-engagement and repeat business.
• Proactively outreach to clients through email, phone, and scheduled touchpoints to gather marketing calendars, upcoming event needs, and project opportunities.
• Identify opportunities for account growth, cross-selling, and deeper brand penetration.
• Research, source, and quote branded merchandise and apparel, both domestically and internationally.
• Collaborate with clients and suppliers to design custom merchandise aligned with brand standards and timelines.
• Monitor industry, retail, and promotional trends to bring fresh, relevant ideas to clients.
• Create customized ideation decks with product mockups that reflect Pinnacle Branding’s quality standards.
• Maintain accurate CRM records and sales pipeline updates to ensure seamless internal communication.
• Ensure all projects meet margin requirements and company sales processes.
• Collaborate with leadership to identify and execute growth opportunities within assigned accounts.

Inventory, Fulfillment, and Event Support

• Monitor client inventory levels for stocked merchandise and promotional items.
• Proactively recommend restocks based on usage trends, upcoming events, and seasonal needs.
• Write and submit pick tickets for warehouse pulls and event shipments.
• Coordinate fulfillment timelines to ensure on-time delivery for client events.
• Support clients with logistics planning, shipping needs, and inventory management for recurring programs.

Account Growth and Development

• Convert house and inactive accounts into fully engaged, revenue-generating relationships.
• Build long-term client trust through consistent communication, follow-through, and strategic recommendations.
• Work toward transitioning accounts into standard Brand Specialist ownership as revenue and engagement grow.

Preferred Candidate Profile

• Strong communication, writing, project, and time management skills with attention to detail.
• Experience with sales techniques and client relationship management.
• Knowledge of marketing and advertising methodologies.
• Working experience with industry printing processes on apparel and hard goods.
• Proficiency in industry search engines and supplier platforms.
  Working experience with Adobe products.
• Proactive, solutions-oriented mindset with strong initiative.
• Collaborative and professional communicator who represents Pinnacle Branding with respect, honesty, and enthusiasm.

Pay: $50,000.00 to $60,000.00 per year + performance based bonus structure
Job Type: Full-time
Location: Remote