Job Overview

Support existing customers by serving as the primary point of contact within the sales organization. The assigned customer’s mix of current business may include Office Products, Commercial Printing, Promotional and Corporate Apparel, among other product lines. Assist existing customers by assessing past, present, and future customer needs; analyzing customers’ business model; and offering additional product lines to support further business

• Manage a pipeline of add-on and upsell opportunities within a set of existing accounts and deliver results
• Execute additional sales by understanding customer operations requirements; analyzing buying patterns; bundling relevant services; and focusing on timing and cost
• Capable of working in multiple platforms and able to complete daily tasks and utilize your time
• Willingness to learn and retain training/processes throughout the
• Work in a team environment with management and subject matter experts (SME) to promote client retention and satisfaction
• Work in collaboration with accounting on financial and collections related to assigned customers
• Conduct Business Reviews with appropriate customer contacts
• Participate in Sales Training meetings on a daily/weekly basis
• Minimal to no Looking for candidates who are open to the possibility of travel 1-3 times a year.
• Execute prospecting campaigns by aggressive customer
• Provide timely forecasts and risk analysis to the direct manager, as well as track customer and partner interaction
• Present a professional image via virtual video meetings, communication skills, both proactively and when under duress
• Provide customers with updates on hot or escalated
• Responds to customer requests in a timely, professional
• Establish a professional working relationship with day-to-day users up to and including the executive level

Skills/Requirements

• Four+ years of experience in an Account Management
• Two+ years of experience in at least two of the following: Office Product Sales, Print/Marketing Sales, Promotional Products, and/or Branded Apparel Sales.
• Strong communication, interpersonal, organizational, and presentation skills
• Excellent at multitasking and time management
• Previous experience influencing and effectively managing key relationships under challenging situations while handling escalations under pressure
• Experience working with senior executive-level personnel
• Technology experience in SmartSheet and Microsoft Suite
• Exceptional in Excel skills, managing multiple online platforms, and strong ability to complete extensive online search capabilities
• Proven track record of achieving performance goals, including quotas, revenue targets, and/or other key performance indicators

If you are a motivated individual with a passion for sales and building relationships, we would love to hear from you. Join our team as an Account Manager and take your career to the next level!

Benefit Package Includes:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Flexible spending account
• Life insurance
• Paid time off
• Vision insurance

Supplemental Pay:

• Monthly Bonus opportunities

Southwest Regional Sales Manager

Reports To:                 Vice President of Sales

Direct Reports:           None

Position Type:             Full-Time

Classification:             Exempt

Job Overview

The Regional Sales Manager stands at the crossroads between our company and the “crème de la crème” of distributors and resellers in a designated region. Not just a title, this role embodies the art of building and nurturing our business relationships. It’s about understanding our elite customers’ DNA—their needs, ambitions, and pain points—and translating that into tailored solutions and experiences. With your strategy and insights, you won’t only be their compass and confidante but also our company’s vanguard in driving growth and reinforcing our commitment to those who matter most. By fostering deep connections and being in-tune with each customer’s nuances, you’ll play a pivotal role in shaping the future of our business landscape.

Role & Responsibilities

• Responsible for sales efforts in multiple locations and states designated by the Vice President of Sales.
• Recruit and develop new customers within a region.
• Manage and grow existing Key Accounts to maximize sales potential.
• Coordinate planning of regular and special customer sales activities.
• Arrange, attend, and present at industry trade shows as approved by management.
• Develop education programs and work with on customers on sales calls.
• Establish reachable sales growth goals for region and attain them at a sales growth of no less than 10% annually.
• Communicate with Vice President of Sales to recommend marketing resources for the region.
• Coordinate and support sales policy issues within region and throughout the company.
• Assist with challenge resolution that may arise with customers.
• Review monthly sales expense budgets and reports.
• Be responsible for submission of activity and expense reports to management.
• Gather and report competitive information.
• Maintain open communications with internal customers, peers, and Vice President of Sales.
• Maintain close rapport with customer service team.
• Establish and maintain excellent relationships with all industry distributors.
• Involvement in local area industry trade associations.
• Perform other duties as requested.

Qualifications

• Bachelor’s degree preferred with at least five (5) years of related sales experience, preferably within the Promotional Products industry.
• Demonstrated experience and proven relationships with distributors in the Promotional Products industry.
• Customer-first attitude, persuasive, well-organized with high attention to detail.
• Excellent presentation and listening skills.
• Ability to identify and solve customer needs independently and strategically.
• Proficient at analyzing data, reporting, and making strategic recommendations based on data and trends.
• Proficient Microsoft365’s suite of products.
• Experience using a CRM to manage business.
• Proven ability to provide solutions and resolve issues through excellent written and verbal communication skills.
• Proven ability to articulate the distinct value of our products and services.
• Proven ability to position products against the competition.
• A strong track record of market penetration and revenue growth.
• Ability to make high-quality decisions with limited supervisor involvement.
• A true team player with a positive and encouraging attitude.

Email Resumes to:

Kale@Jcharles.com

National Account Manager

Reports To: Vice President of Sales
Direct Reports: None
Position Type: Full-Time
Classification: Exempt

Job Overview

The National Account Manager is responsible for owning and growing relationships with our key national accounts within the Promotional Products industry. This role is all about partnership, account strategy, and flawless execution.

You will serve as the primary point of contact for national accounts, ensuring they are supported, engaged, and continuously growing with J Charles. Success in this role means increasing revenue through deeper penetration within assigned accounts, driving product training and education, and identifying strategic opportunities for growth.

Role & Responsibilities

• Own and manage relationships for assigned National accounts.
  • Develop account plans focused on growth, retention, and penetration across member distributors.
  • Conduct product training, presentations, and joint calls with national account members.
  • Represent J Charles at national and regional trade shows — supporting presentations and follow up.
  • Track and analyze account performance, forecasting growth and identifying new opportunities.
  • Coordinate internal resources (Customer Service, Production, Marketing) to support account needs.
  • Serve as escalation point for customer challenges within assigned national accounts.
  • Monitor and report on competitive activity within accounts; recommend strategies to protect business.
  • Drive promotional campaigns, marketing initiatives, and quarterly business reviews.
  • Maintain detailed activity and documentation within CRM.
  • Perform other duties as assigned.

Goal: Grow national account revenue and engagement — be their go-to partner.

Qualifications

• Bachelor’s degree preferred; 5+ years in account management or business development.
  • Promotional Products or distributor network experience strongly preferred.
  • Demonstrated success managing national or strategic accounts.
  • Excellent presentation, communication, and storytelling skills.
  • Strong analytical and data-driven decision-making abilities.
  • Proficient in Microsoft 365 and CRM tools.
  • Able to work independently and prioritize multiple deadlines.
  • Calm, professional, and proactive problem-solver.

Travel

• Up to 40–60% including national account meetings and trade shows.

How to Apply

Email resumes to:
Kale@Jcharles.com

We’re looking for hungry, motivated team players to join the Paperclip team.  As an Account Manager, you would be responsible for servicing and growing current accounts while using a consultative approach.  We believe in the power of the promo and go to work each day striving to make our customers look good, feel good and perform better so they improve their market position.

Our HQ is in Austin, but the position is remote.  Our clients are mostly located in Texas and in-person client meetings will be required as needed.  Comp is a base salary plus commission.

Candidates should possess:

• The ability to communicate with clients via technology and in person
• A positive attitude and ability to think dynamically
• A willingness to learn and a competitive spirit
• Great Time management skills
• Outstanding written and verbal communication skills
• Passion about sales & cultivating relationships with clients

The Client Success Specialist is responsible for supporting the Client Success team activities, specifically generating ideas for revenue growth, creating presentations, sourcing and merchandising products.  Ideally, the CSS helps the Client Success team grow their business and provide a top-notch client experience.  

PRIMARY RESPONSIBILITIES

• Collaborate with the Client Success Executive and/or Client Success Director on ways to increase revenue.
• Create solutions based on client needs, to include researching product and service information from suppliers, including costs, availability, and delivery schedule for designated accounts.
• Follow trends in the marketplace to best develop creative merchandise solutions.
• Manage projects within the Client Success team, coordinating multiple stakeholder groups to develop and execute deliverables.
• Participate in sales/supplier/client meetings to increase product and solutions knowledge.
• Create and design artwork for client orders and develop client proposals and presentations on an as needed basis in Adobe Illustrator and PowerPoint.
• Be people-oriented, client-focused, and assertive in developing client and supplier relationships.

Product Marketing Specialist

Salary:  $80,000-$90,000 DOE

Location: Kent, WA (in-office)

Job Type: Full-time, exempt

Shift: Day, M-F or as otherwise scheduled

Reports to: COO

We’re looking for a creative, strategic, and hands-on Product Marketing Specialist to help bring Velociterra’s products to life, from the first idea to the moment they reach our customers’ hands.

In this role, you’ll sit at the intersection of marketing strategy and product development, shaping how our new souvenir and promotional product lines are conceived, positioned, and launched. You’ll combine data-driven insights with storytelling flair to make sure every product connects with our customers and stands out in the market.

If you’re equally excited about diving into customer research, refining product concepts, and crafting go-to-market campaigns that drive adoption and growth, then you’ll fit right in here.

What You’ll Do

Turn Ideas Into Market-Ready Products

• Develop and execute go-to-market (GTM) strategies for new product launches, from crafting messaging to running campaigns.

• Create compelling product positioning and customer-facing content that highlights what makes our custom products unique and valuable.

• Partner closely with the sales team to ensure alignment on messaging, benefits, and target customer segments.

• Track performance, adoption, and engagement metrics to fine-tune marketing strategies and maximize impact.

Shape Product Strategy with Insights

• Translate customer feedback, market trends, and competitor insights into actionable product features and enhancements.

• Recommend pricing and packaging strategies that balance profitability with customer appeal.

• Collaborate with product development to make sure every launch is rooted in real customer needs and brand alignment.

• Support product testing and iteration cycles to keep offerings fresh, relevant, and competitive.

Collaborate Across Teams

• Act as the voice of the customer in product and marketing discussions.

• Work closely with sales, customer success, and operations to deliver smooth, coordinated launches and consistent messaging.

• Build feedback loops between marketing campaigns and product updates, so our learnings keep driving better products.

What We’re Looking For

• Experience: 3–5 years in product marketing, product management, or a related role with proven success in launches and GTM campaigns.

• Education: Bachelor’s degree in Marketing, Business, or related field (MBA a plus).

• Skills:

  • Strong analytical skills—you love turning data into clear, actionable insights.

  • Excellent communicator with a knack for storytelling and crafting persuasive messaging.

  • Experienced in working cross-functionally with product, sales, and creative teams.

  • Creative and strategic, but also comfortable rolling up your sleeves to get things done.

What It’s Like Here

At Velociterra, we’re passionate about creating memorable custom products that make people smile, and that spirit extends to how we collaborate every day. You’ll join a fast-moving, cross-functional team where curiosity, creativity, and customer focus drive everything we do.

Why You’ll Love Working Here

• The chance to shape products and marketing strategies end-to-end.

• A collaborative environment where your ideas make a real impact.

• Opportunities for growth and professional development in both product and marketing.

• Competitive salary, great benefits, and flexible work options.

If you’re ready to combine strategic thinking with creative execution and help launch products that truly connect, apply now and come join us!

Additional Information

Velociterra offers great benefits including: PTO, health insurance, dental insurance, vision insurance, 401K matching, on-the-job training, and monthly company lunches. You’ll enjoy working in our safe and inclusive environment. Apply now and come join us!

EOE

Velociterra is committed to a diverse and inclusive workplace. Velociterra is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Title: Creative Services Designer (mid-level)

Salary: $28.00 – $32.00/hour DOE

Location: Kent, WA

Job Type: Full-time, non-exempt

Shift: Day, M-F or as otherwise scheduled

Reports to: Creative Services Manager

How to Apply

Submit your work history and a link to your portfolio to: careers@velociterra.com

About the Role

We’re looking for a talented and detail-loving Creative Services Designer to help capture the spirit of destinations across the U.S. (and beyond!) through stunning souvenir designs. This is the perfect opportunity for a designer who loves storytelling through art — someone who finds inspiration in local culture, landscapes, and landmarks, and knows how to turn that inspiration into beautiful, production-ready products.

From apparel and drinkware to magnets, patches, and pins, you’ll design artwork that celebrates places people love to visit — while ensuring every piece is crafted with precision and ready for production. You’ll also collaborate on marketing visuals that help showcase our products to retailers and travelers alike.

If you’re equal parts creative dreamer and organized producer, you’ll fit right in with our fast-moving, collaborative team.

What You’ll Do

Design Destination-Ready Art

• Create original artwork for souvenir products including apparel, headwear, mugs, patches, pins, decals, and more.

• Develop location-inspired designs that reflect each region’s culture, wildlife, typography, and personality.

• Prepare production-ready files that meet specifications for screen printing, embroidery, sublimation, and DTF processes.

• Adapt artwork across different product types and materials while maintaining clarity, color accuracy, and brand consistency.

Collaborate and Create for Marketing

• Partner with marketing and product development teams to align art direction with tourism trends and seasonal campaigns.

• Design marketing assets such as product catalogs, sell sheets, trade show graphics, packaging concepts, and digital content.

• Support product launches with visuals that capture attention and communicate the story behind each collection.

Stay Organized and Production-Focused

• Manage multiple creative projects at once, meeting deadlines without sacrificing quality.

• Proof, review, and finalize artwork for approval and manufacturing release.

• Maintain organized artwork libraries sorted by region, product line, and season.

• Implement feedback efficiently and contribute to improving team workflows and consistency.

What We’re Looking For

• Experience: 3+ years in production art, illustration, or merchandise design — ideally in the souvenir, retail, or apparel industries.

• Skills:

  • Expert in Adobe Illustrator, Photoshop, InDesign, and Acrobat.

  • Strong grasp of color separations, print processes, and material-based design adjustments.

  • Proven ability to design within themed or destination-based styles that balance illustration, typography, and layout.

  • Experience creating marketing visuals for catalogs, campaigns, and product launches.

  • Excellent time management and organizational skills in a fast-paced environment.

• Traits:

  • Highly detail-oriented with a passion for craftsmanship.

  • Collaborative and feedback-driven.

  • Positive, adaptable, and always eager to learn and improve.

Who You Are

• A creative storyteller who can turn a city skyline, mountain range, or iconic landmark into a piece of art that connects emotionally with travelers.

• A designer who understands how to merge creativity and manufacturability — you care as much about how a product feels in someone’s hand as how it looks on the screen.

• A team player who loves collaboration and knows that great design supports both brand and business goals.

• Someone who thrives in a fast-paced, production-driven environment, where every day brings new inspiration and creative challenges.

Bonus Points

• Experience in the souvenir, gift, or travel retail industries.

• Familiarity with embroidery digitizing, screen printing, or print-on-demand workflows.

• Understanding of trend forecasting for regional merchandise.

• Skills in mockup creation, product photography, or marketing collateral design.

• Knowledge of Pantone color matching and print testing for consistency.

What It’s Like Here

At Velociterra, we’re all about creating products that make people smile — souvenirs that remind travelers where they’ve been and inspire where they’ll go next. You’ll join a creative, collaborative team where your work truly helps shape how our products connect with customers around the world.

Why You’ll Love Working Here

We offer great benefits including PTO, health, dental, and vision insurance, 401K matching, and on-the-job training. You’ll also enjoy our welcoming, inclusive environment (and our monthly company lunches!).

If you’re ready to combine artistry with production excellence and design souvenirs that tell a story, apply now and come join us!

EOE

Velociterra is committed to a diverse and inclusive workplace. Velociterra is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

ATTENTION: This position is open to candidates with direct experience in the promotional products industry. If that’s you, please click the link below to answer a few short questions about your experience after submitting your resume. Thank you!

About us: Hi! We’re Storm Creek- a women-owned, B-Corp certified, sustainably-made clothing brand that cares deeply about doing good. We proudly donate over 5% of our profits to environmental and community causes. Here’s a bit more about us so we can really get to know each other.

From sparking curiosity to fueling our growth mindset, we’re all about purposeful action and relentless innovation. “Good enough” isn’t in our vocabulary-we aim higher, think sharper, and collaborate harder. And giving back? That’s in our DNA. We’re charging full steam ahead to hit $5 million in charitable donations by 2030. Turns out doing good can look good, too.

We’re honored to be named one of PPAI’s Greatest Companies to Work For in 2024, ranked in the top 1% of promo products suppliers nationwide as #33 on PPAI 100, and a proud member of Minnesota Keystone at the 5% giving level. Translation? We’re a fantastic place to work. Ready to see what all the buzz is about? Come join the fun!

Position Overview:

As a Sales Support Specialist, you are an important member of our sales team. This position is responsible for customer service, account support, and sales support functions for Storm Creek distributor customers in the Promotional Products Industry. This position can be done remotely if you are not located in Minnesota.

The ideal candidate is a highly motivated self-starter with proven promo industry customer service experience with the tenacity to get things done. You are eager to dig in and support our sales representatives and customers and use your keen attention to detail to ensure an amazing Storm Creek customer experience.

Primary Responsibilities:

• Provide outstanding service and support to all sales activities within designated accounts.
• Collaborate with inside and outside sales reps to bring orders to successful fruition and provide over-the-top service.
• Deliver timely, friendly, and knowledgeable customer communications, via phone, live chat, and email.
• Ensure an excellent new customer onboarding experience.
• Develop ongoing relationships with customer and demonstrate Storm Creek’s commitment to consistent service and follow through.
• Respond to requests for virtuals, samples, marketing resources, and other assistance.
• Utilize Storm Creek’s ERP system to obtain/manage/facilitate order information.
• Pay close attention to all open orders daily and ensure they are moving along to meet customers’ in-hands dates.
• Ensure order issues are researched, resolved, and appropriately communicated.
• Contribute to improve processes and procedures.
• Maintain, enter, and expand customer and account data in the CRM and ERP systems.
• Actively participate in weekly team (L10) meetings, huddles, and updates.
• Maintain ongoing education on Storm Creek styles, features, colors, prices, etc.
• Assist with other duties and projects as assigned.

Desired Skills & Experience

• Must have experience in the promotional products industry.
• Very organized with exceptional attention to detail.
• Strong multi-tasker.
• Proficient with Microsoft Office Suite and Excel, and familiar with ERP and CRM software.
• Strong verbal and written communication skills.
• Comfortable dealing with customers at all levels within an organization.
• Ability to troubleshoot with desire to problem solve.
• Flexible and able to pivot priorities quickly.
• Team-first mentality.
• Stellar follow-through.
• Cheerful and enthusiastic – customers can hear you smiling through the phone.
• Self-motivated, with good energy to thrive in a fast-paced, growing business.

What Storm Creek Can Offer You: We offer a comprehensive benefits package, including Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Employee Assistance Program, and 401(k). Teammates may also be eligible for 15 days of PTO, 8 volunteer hours, and 8 company holidays (plus one floating holiday per year). Salary ranges from $45,000 to $70,000 per year.

Storm Creek is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Ready to join us? Let’s make an impact together at Storm Creek!

Printing Operations Manager – DTF, UV, and Embroidery

Location: Bedford, MA (On-site)
Job Type: Full-time (Contract-to-Hire)
Company: Northeastern Promotions

About Us

Northeastern Promotions is a fast-growing promotional products manufacturer specializing in custom apparel, uniforms, and branded merchandise for distributors nationwide. As we continue to expand, we’re bringing more production in-house — including DTF, UV, and embroidery — to enhance speed, quality, and creative flexibility for our customers.

We’re seeking a Printing Operations Manager who can not only run these printing operations but also build the department from the ground up — establishing workflows, training a team, and developing best practices for efficiency and quality.

Position Overview

This is a leadership and development role for someone who understands print production but also knows how to create structure, process, and a team. The ideal candidate has hands-on technical expertise in printing, an understanding of production management, and the ability to design systems that scale with company growth.

You’ll work closely with ownership and the production team to define equipment needs, staffing, and workflow — ensuring that Northeastern Promotions’ printing operations become a core strength of our company.

Key Responsibilities

• Establish and manage in-house DTF, UV, and embroidery printing operations from setup to execution.
• Develop standard operating procedures (SOPs) for production efficiency, quality, and safety.
• Build, train, and lead a small production team as the department scales.
• Oversee daily operations: print scheduling, setup, quality control, and equipment maintenance.
• Collaborate with design and sales teams to ensure accurate artwork preparation and product output.
• Recommend and help implement new technology, equipment, or techniques.
• Manage materials, consumables, and inventory for printing operations.
• Drive continuous improvement — evaluating throughput, cost, and workflow to optimize performance.

Qualifications

• 5+ years of experience in print production management, with deep knowledge of DTF, UV printing, or embroidery.
• Proven track record of building or scaling production teams or departments.
• Hands-on experience operating and maintaining print equipment.
• Strong process-oriented mindset with attention to detail and quality.
• Excellent communication and leadership skills.
• Ability to thrive in a growing company where adaptability and initiative are key.

Why Join Us

• Be part of building a new in-house printing division from the ground up.
• Leadership role with strong input into process, technology, and hiring.
• Competitive pay based on experience and impact.
• Collaborative environment where innovation and initiative are valued.
• Long-term opportunity with room to grow as the department expands.

Account Manager – Promotional Products

Location: Bedford, MA (On-site preferred)
Job Type: Contract-to-Hire
Compensation: Base Salary + Commission (negotiable based on experience and account potential)
Company: Northeastern Promotions

About Us

Northeastern Promotions is a direct promotional products manufacturer and branding partner specializing in custom apparel, uniforms, and merchandise for distributors across North America. We pride ourselves on offering fully customizable, high-quality products with competitive lead times and transparent pricing — all supported by an experienced production and sourcing team.

As we continue to grow, we’re looking for an experienced Account Manager who understands the promotional products industry and can help drive new business opportunities while maintaining strong relationships with existing clients.

Position Overview

This role is ideal for a results-driven professional who has existing industry experience, relationships within the distributor community, and a deep understanding of how to source, quote, and manage custom projects from start to finish. The ideal candidate thrives in a fast-paced environment, is comfortable wearing multiple hats, and can work closely with internal design and production teams to deliver quality solutions for clients.

Responsibilities

• Manage and grow a portfolio of distributor and corporate accounts.

• Identify, pursue, and close new business opportunities within the promotional products industry.

• Leverage existing contacts and leads to expand Northeastern Promotions’ market reach.

• Collaborate with internal teams to quote projects, manage orders, and ensure smooth fulfillment.

• Maintain accurate project records and client communication throughout production timelines.

• Represent the company professionally during client meetings, trade shows, and industry events.

• Stay up to date with product trends, production capabilities, and industry developments.

Qualifications

• Minimum 3 years of experience in the promotional products industry (distributor, supplier, or decorator background preferred).

• Proven ability to develop new accounts and maintain client relationships.

• Strong understanding of the end-to-end custom product process — from concept and quoting to production and delivery.

• Excellent communication, organization, and project management skills.

• Self-motivated and goal-oriented with a strong sense of accountability.

• Comfortable working in a growing company with a flexible, fast-moving environment.

Compensation & Growth

• Base pay + commission structure (to be discussed based on experience and account potential).

• Opportunity to convert from contract-to-hire to full-time based on performance.

• Significant growth potential within an expanding manufacturer serving top-tier distributors.

How to Apply

Please submit your resume and a short note highlighting your industry experience, key accounts or network, and past sales performance or project success.