HALO is looking for a General Manager, Account Management, who will lead a large, multi-product account management organization and is accountable for client success, financial performance, operational excellence, and portfolio growth. As a senior client-facing leader and strategic partner to Sales, this role aligns teams across product, finance, operations, merchandising, marketing, inventory, and technology to deliver exceptional customer experience and measurable business results.

The General Manager leads through complexity—setting direction, optimizing resources, developing talent, and ensuring the organization delivers against revenue, profitability, and client-outcome goals.

Responsibilities:

Lead and develop a high-performing organization

• Lead, mentor, and scale a large team of account management and support professionals across multiple levels.
• Build a high-performance, client-centric culture across diverse product lines and business models.
• Establish clear communication and accountability across the organization.
• Own the talent strategy for the organization, including succession planning, leadership development, and organizational design.

Drive client success and commercial growth

• Serve as a senior relationship leader for key accounts, building trusted partnerships with executive stakeholders.
• Partner with Sales leadership and Account Executives on account strategy, growth opportunities, pitches, and contract renewals.
• Define success measures, track value realization, and align delivery to each client’s business objectives.
• Identify and advance opportunities to retain, expand, and grow the client portfolio.
• Tailor communication and engagement to executive clients, internal leaders, and frontline teams.

Own financial and business performance

• Own P&L performance for the organization, including budgeting, forecasting, and ongoing financial management.
• Drive accountability to revenue, retention, expansion, budget, and profitability targets.
• Translate financial and operational insights into clear priorities and action plans.
• Use data and analytics to inform strategy, prioritize investments, and explain the rationale behind key decisions.

Optimize resources and operational execution

• Own staffing and capacity planning across accounts, forecasting demand and adjusting resources as business needs evolve.
• Establish clear triggers for scaling resources up or down based on client requirements and business conditions.
• Lead resourcing new program implementations and changing client needs.
• Oversee operating processes and continuously improve how the organization works.

Lead cross-functional execution and issue resolution

• Act as the senior escalation point for complex client and operational issues.
• Coordinate technology, finance, warehouse, operations, merchandising, marketing, inventory, and global teams to drive timely resolution.
• Build strong cross-functional partnerships that enable seamless service delivery.
• Establish governance and risk-management practices to identify, mitigate, and escalate client and operational risks.

• Significant experience leading large, complex organizations with multiple layers of direct and indirect reports.
• A proven track record of building trusted relationships with enterprise clients and influencing executive stakeholders.
• Experience partnering with Sales to drive account growth, retention, renewals, and strong client outcomes.
• Strong financial management skills, including P&L ownership, budgeting, forecasting, and profitability management.
• An analytical, data-driven approach to decision-making and resource allocation.
• Exceptional communication skills, with the ability to adapt messages for executives, clients, leaders, and frontline teams.
• Strong problem-solving skills and the ability to navigate complex, cross-functional challenges.
• Experience managing multiple product lines and varied business models, such as programs, dropship, and recognition.
• Expertise in workforce planning, capacity modeling, talent development, and process optimization.

Leadership profile

• Strategic and commercially minded, with a clear focus on client value and business results.
• Highly collaborative and effective at aligning stakeholders across functions.
• Comfortable operating in complex, fast-changing environments.
• Decisive, accountable, and skilled at turning insights into action.
• Passionate about developing people and building organizations positioned for long-term growth.

Compensation: The estimated base salary range for this position is between $90,000 and $125,000 annually. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate’s work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations.

Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that’s right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).

Application Information: To apply to this opportunity, click the APPLY button at the top right or very bottom of the screen to complete our online application. A resume is optional, so you may choose to upload and have the application prefill with your information. There are 5 sections to complete in total, including General information, Work History, Education, Compliance, and optional demographic questions. Once you have successfully submitted your application, you will receive a submission confirmation email from our system.

Application Deadline: Applications are reviewed and processed only when there is a specific need or opportunity, rather than on a fixed schedule or at a set deadline. Because they are reviewed on an as-needed basis, a job posting will be removed once the position has been filled or is no longer available.

More about HALO

At HALO, we unleash the energy of our client’s brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.

• Career Advancement: At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you’ll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO’s influential global network, leadership experiences, and diverse thinking.
• Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday’s limit. Diversity is the source of our creativity and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable.
• Recognition: You’re going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you’ll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands.

HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.

HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.

HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at hr@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.

We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. With over 2000 employees, 1,100 Account Executives and 40+ sales offices across the United States, HALO is the global leader of our $25B industry.

HALO is looking for an eCommerce Specialist to own the performance and growth of a portfolio of live client online stores. You are the strategic performance partner and responsible for assigned client stores success. You track how each store is performing, dig into the analytics, spot what is working and what is not, and turn that into clear recommendations that improve the customer experience and grow the business. This role combines analysis, performance storytelling, and cross-functional partnerships.

Success in this role means going beyond reporting numbers. You review traffic, conversion, revenue, promotions, and user behavior, connect the data to what shoppers are experiencing, and translate it into a clear story with a recommended next step. You are proactive, analytical, and organized, which allows you to manage a portfolio of stores at different service levels and keep every one of them moving forward.

You are also the strategic leader for incoming requests. When a client’s need or request comes in, you assess what they are trying to accomplish, determine whether it fits a standard solution or calls for a custom one, and explain what each path means for scope, effort, and timeline. From there you coordinate the right teams to build, test, and deliver, monitor progress, and follow through to make sure the work gets done and gets done well.

Above all, you take ownership of the performance and operational health of assigned stores. You do not wait for clients to ask. You surface opportunities early, prioritize by impact, and drive recommendations and requests through to results by partnering with the teams who execute them.

Responsibilities:

• Partner with account managers, web content, and technical support teams to move approved work forward, track commitments, surface blockers, and escalate when follow-through is at risk. You own the success of the webstore.

• Drive successful promotions and launches. You’re leading from setup through launch and consistently provide outcome review, measuring impact and capturing lessons learned.

• Lead performance oversight and growth recommendations for a portfolio of live eCommerce stores, keeping each one visible, healthy, and moving toward its goals.

• Build, maintain, and review analytics dashboards, tracking core KPIs such as traffic, conversion, revenue, average order value, search behavior, and user engagement on a regular cadence.

• Identify shifts, trends, friction points, growth opportunities, and surface risks and anomalies before they become problems.

• Review site feedback and user experience data to spot usability issues, broken paths, and confusing journeys, and translate them into prioritized recommendations.

• Make data-backed recommendations for content, merchandising, navigation, promotions, and user experience, prioritized by business value, customer impact, and effort, with each tied to an expected outcome.

• Tell the performance story for each store: what happened, why it happened, what it means for the customer, and what should happen next.

• Confidently lead client meetings and incoming webstore requests and needs, identify what the client is really trying to accomplish, and scope the right solution, whether it is a standard offering or a custom build, along with what each option means for scope, effort, and timeline.

• Coordinate delivery from intake through completion: engage the appropriate teams to build, QA, and launch the work, monitor progress, and follow through to make sure it gets done correctly and on time.

• Prepare the performance summaries, insights, visuals, and recommendations that anchor quarterly business reviews (QBRs), helping account teams lead stronger client conversations.

• Share insights and winning ideas across your portfolio and with peers, so a win for one client becomes an opportunity for others.

• Align your level of attention, cadence, and reporting to each client’s tier and priority.

• Other duties as assigned.

• 3+ years of experience in eCommerce, digital analytics, account management, or a related field working with online stores or digital programs.

• Strong analytical skills and comfort working in analytics platforms such as Google Analytics (GA4), with the ability to turn data into clear, actionable insight.

• A proven ability to translate numbers into a story: what happened, why, and what to do about it.

• Experience making and prioritizing recommendations that improve conversion, user experience, and revenue, with an eye toward conversion rate optimization (CRO).

• Understanding of eCommerce fundamentals, including merchandising, promotions, navigation, search, and the online customer journey.

• Ability to scope incoming requests into clear solutions, distinguish standard offerings from custom work, and coordinate delivery across multiple teams through QA and launch.

• A strong eye for the customer experience and how design, content, and site behavior shape it.

• Proven ability to independently own a portfolio, stay organized across multiple accounts, and deliver on deadline with minimal direction.

• Resourceful and proactive, with sound judgment on what to prioritize and when to escalate.

• Excellent written and verbal communication skills, with high confidence in client-facing conversations and the ability to lead and explain performance and recommendations to non-technical audiences.

• High confidence partnering with cross-functional teams and holding others accountable for follow-through without owning every task yourself.

• Familiarity with quarterly business reviews (QBRs) or client reporting is a plus. Familiarity with site feedback or user experience tools and basic SEO concepts is a plus.

• Highly detail oriented and organized, able to manage multiple priorities and deadlines with a high level of accuracy.

• Strong work ethic with the ability to work independently under minimal supervision and collaboratively within a cross-functional team.

• Ability to work well under pressure and meet deadlines. Occasional overtime may be required to support launches or critical issues.

Education:

• Bachelor’s degree in marketing, business, information technology, analytics, or a related field, or an equivalent combination of education and experience.

Compensation: The estimated salary range for this position is between $60,000 – $70,000 annually. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate’s work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations.

Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that’s right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).

Application Information: To apply to this opportunity, click the APPLY button at the top right or very bottom of the screen to complete our online application. A resume is optional, so you may choose to upload and have the application prefill with your information.  There are 5 sections to complete in total, including General information, Work History, Education, Compliance, and optional demographic questions. Once you have successfully submitted your application, you will receive a submission confirmation email from our system.

Application Deadline:  Applications are reviewed and processed only when there is a specific need or opportunity, rather than on a fixed schedule or at a set deadline. Because they are reviewed on an as-needed basis, a job posting will be removed once the position has been filled or is no longer available.

More about HALO

At HALO, we unleash the energy of our client’s brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.

• Career Advancement: At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you’ll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO’s influential global network, leadership experiences, and diverse thinking.
• Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday’s limit. Diversity is the source of our creativity and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable.
• Recognition: You’re going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you’ll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands.

HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.

HALO participates in E-Verify.  Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.

HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at hr@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.

We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. With over 2000 employees, 1,100 Account Executives and 40+ sales offices across the United States, HALO is the global leader of our $25B industry.

HALO is looking for an eCommerce Implementation Specialist who thrives in a fast-paced environment to build and launch websites using our enterprise ecommerce platform. You own the build from kickoff through go-live, turning client requirements and brand direction into a polished, fully functional website. You equally manage building, problem solving, and partnering with clients.

Success in this role means understanding how a website is built. You will work with UI/UX design, responsiveness, and platform configuration, so proficiency with HTML, CSS, and JavaScript is important. You’re exceptionally skilled, resourceful, and accountable, which allows you to support several websites builds in parallel.

Above all, you take full ownership of what you do. You’re someone who takes responsibility for a project and will consistently deliver quality work on time with minimal direction. You use the resources and people around to solve problems, escalate early, and launch successful projects.

Responsibilities:

• Own the end-to-end build of eCommerce websites, from project kickoff through launch, translating requirements and brand direction into a complete, fully functional storefront.
• Design and build responsive storefronts across desktop and mobile, using HTML, CSS, and JavaScript to configure layout, navigation, content, and the overall user experience.
• Configure and validate core store functionality, including product catalog, search, cart and checkout, customer flows, custom domains, analytics, SEO, and third-party integrations.
• Troubleshoot build and functionality issues within the platform, using available documentation, tools, and internal resources to resolve them efficiently.
• Recognize when work falls outside platform capabilities and requires a developer or SME, and escalate early with clear, complete context to keep timelines on track.
• Review and validate requirements before building, identifying gaps, risks, and dependencies up front and asking the right questions to confirm the approach.
• Accountable for the build timeline, workload, keeping status, progress, risks, and blockers visible to the project team for all webstore work including external development and integration teams.
• Perform quality assurance on your own work throughout the build and support formal testing, identifying and resolving issues before client review and launch.
• High confidence as the technical point of contact in client conversations, demonstrating the website, explaining functionality in clear terms, and answering build and design questions.
• Document your work and deliver a clean handoff at launch to the teams that support the store after go-live.
• Other duties as assigned.

• 4+ years of experience building, configuring, or implementing eCommerce websites, or web applications.
• Hands-on experience with UI/UX design, front-end development, configuring online stores or websites on a robust enterprise, SaaS, or custom ecommerce platform.
• Working proficiency in HTML, CSS, and JavaScript, with the ability to read, write, and troubleshoot front-end code.
• A strong eye for design and the ability to translate brand direction into clean, responsive, on-brand storefronts across devices.
• Proven ability to independently own a project from start to finish, stay organized, and deliver on deadline with minimal direction.
• Resourceful problem-solving skills, with sound judgment on when to solve an issue independently and when to escalate for support.
• Familiarity with eCommerce and B2B integration concepts such as single sign-on (SSO), punchout and procurement integrations, APIs, and data feeds is a plus.
• Excellent written and verbal communication skills, with confidence in client-facing conversations and the ability to explain technical concepts to non-technical audiences.
• Highly detail oriented and organized, with the ability to manage multiple builds and deadlines with a high level of accuracy.
• Strong work ethic with the ability to work independently under minimal supervision and collaboratively within a cross-functional team.
• Ability to work well under pressure, meet deadlines, work overtime or off-hours when required.

Education:

• Bachelor’s degree in information technology, communications, business, or a related field required

Compensation: The estimated salary range for this position is between $50,000 – $80,000 annually. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate’s work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations.

Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that’s right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).

Application Information: To apply to this opportunity, click the APPLY button at the top right or very bottom of the screen to complete our online application. A resume is optional, so you may choose to upload and have the application prefill with your information.  There are 5 sections to complete in total, including General information, Work History, Education, Compliance, and optional demographic questions. Once you have successfully submitted your application, you will receive a submission confirmation email from our system.

Application Deadline:  Applications are reviewed and processed only when there is a specific need or opportunity, rather than on a fixed schedule or at a set deadline. Because they are reviewed on an as-needed basis, a job posting will be removed once the position has been filled or is no longer available.

More about HALO

• At HALO, we unleash the energy of our client’s brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.
• Career Advancement: At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you’ll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO’s influential global network, leadership experiences, and diverse thinking.
• Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday’s limit. Diversity is the source of our creativity and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable.
• Recognition: You’re going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you’ll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands.
• Flexibility: We pride ourselves on flexible schedules that help you find a balance between professional and personal demands. We believe that supporting our customers is the priority and trust that you and your manager will find a schedule to achieve that priority.

HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.

HALO participates in E-Verify.  Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.

HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at hr@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.